FREQUENTLY ASKED QUESTIONS

Clear answers before we plan the system.

Understand scope, timing, ownership, hosting, revisions, maintenance, CRM, AI, and the materials needed for a proposal.

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Common questions

What does VA Pro Studio actually deliver?

VA Pro Studio builds connected business systems for service companies. Depending on scope, the implementation can include a public website, CRM and customer records, project workflows, client portal, content operations, owner reporting, integrations, automation, AI-assisted capabilities, and custom applications built around specific business processes. The exact system is defined during Discovery rather than forcing every business into the same package.

Who is this for?

Service businesses that quote work, schedule it, and follow up on it, where the owner is still close to the daily operation. If your business runs a different shape, the questionnaire will show it and we will say so.

How much does it cost?

Foundation with Managed Service starts from $7,900, Core with Managed Service from $12,900, and a Core License from $19,900. These are public Starting From figures for budgeting, not a quote. A figure for your business comes after Discovery.

Why do I need an account before I get an estimate?

A personalized estimate depends on answers about your business, and those answers belong to you rather than to a public page. The account is free, takes an email, and exists so the questionnaire and the estimate stay yours.

What is Discovery, and why does it cost $600?

Discovery is paid working time: mapping your current tools, records, and gaps, and writing the scope the proposal is built on. It is $600 and is credited in full toward implementation, so it costs nothing extra if the project goes ahead.

How does payment work?

Discovery is $600 up front. Implementation is 40% at start with the Discovery credit applied, 30% at the staging milestone, and 30% after final acceptance and before launch. Each installment is invoiced separately.

Do you take payment on the website?

No. There is no checkout, no card form, and no payment processor on this site. Invoices are issued and paid externally, and payment is confirmed manually against the invoice.

How long does a build take?

It depends on scope, and we do not quote a timeline before Discovery. The proposal states the milestones, and payment is tied to them, so progress is visible rather than promised.

What do I own at the end?

You own your domain, the content and media you supply or license, your business data, and the approved individual design of your website. The reusable platform core, shared components, and operating tooling stay with VA Pro Studio. A Core License adds delivery of designated client-layer source, configuration, and documentation.

Who hosts it and what do I pay providers?

Required third-party services and their current known billing models are listed before you accept a proposal. Where practical those providers bill you directly, and their prices are theirs rather than ours to guarantee.

What happens after launch?

A 60-day warranty starts at final acceptance. Support plans are Essential at $490 per month with up to 2 hours, Growth at $990 with up to 8 hours, and Partner at $1,490 with up to 10 hours. Under Managed Service a plan is selected and confirmed before launch.

What if something breaks?

Defects in accepted scope during the warranty period are fixed without consuming support hours. Other work is covered by the included hours on your plan, or billed at $120 per hour once those are used, and never billed after the fact without prior approval.

Can I change the scope during the build?

Yes, through a change order: written, priced, approved by you, and paid in advance before the extra work starts. Work never quietly expands into an invoice you did not agree to.

Do you work with businesses outside Charlotte?

Yes. VA Pro Studio is based in Charlotte, North Carolina and works with service businesses across the United States. Discovery and project work are remote.

What do you need from me?

Time in Discovery, access to the systems you already run, your content and media or a decision to license some, and one person who can approve decisions. The rest is our work.

What if you decide not to take the project?

We say so, and we say why. A request that is a poor fit is worse for both sides than a declined one, and nothing is charged for the review.

Can VA Pro Studio build a custom application for my business?

Yes. When a standard platform does not fit an important workflow, a project can include a custom web application, internal tool, dashboard, or specialized interface designed around the way your business actually operates. Custom development is not used simply to recreate software that already works well. It is used where a specific business process requires something existing tools do not handle effectively.

Is the AI assistant just a chatbot?

No. The goal of AI Operations is not only to answer questions after you ask them. Where appropriate, AI-assisted workflows can use approved business context to summarize activity, surface issues that may need attention, organize priorities, prepare options, and suggest possible next steps for the Owner to review. The AI can assist with understanding and preparation, while financial, legal, security-sensitive, access-changing, and irreversible decisions remain behind human approval.

Do I have to replace all of the software I already use?

No. Discovery evaluates the tools, data, and workflows already in place. Some systems may remain exactly where they are. Others may be integrated into the connected environment, while tools that create unnecessary duplicate work may be replaced. The goal is not to remove third-party software for its own sake. The goal is to reduce fragmentation and build a system that works around the actual operation of the business.

Still have a question?

The questionnaire is the fastest way to a real answer about your own business. It is free, it takes about ten minutes, and there is no sales call before it.

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